Masthead

Support

Every message reaches a person who works on the theme. We answer within two business days, and we fix breakage in the theme itself — a broken layout, a dead link, a setting that does not do what it says.

Before you write: the manual answers most setting questions, and its troubleshooting section covers what merchants hit most.

For example, your-store.myshopify.com or www.your-store.com.

Tell us the page it happens on and the steps that get you there. The more precise, the faster the fix.

Up to three images or PDFs, 10 MB each. A picture of the problem saves a round trip.

We answer every message within two business days.